TimelinesAI

Intro

WhatsApp is an important communication channel.

But many businesses struggle to keep communication on this channel inside CRM.

Without native CRM integration it can become a very fragmented and distractive day when You have to navigate between different tabs.

If You work on Pipedrive, Hubspot or Monday.com and Whatsapp is Your preferred channel, then You need to optimise. That’s why You need Timelines.ai  

Features

• Automatically sync WhatsApp messages into Pipedrive or Monday.com or Hubspot
• Connect one or multiple numbers (each number requires an additional seat)Automatically save attachments from WhatsApp into Pipedrive
• Automatically create Persons for new contacts from WhatsApp
• Automatically create Deals for new contacts from WhatsApp
• Start new WhatsApp chats right from Pipedrive interface
• Native Zapier Integration
• Inbound & Outbound Webhooks

Benefits

• Fast setup
• Work on CRM to be extra productive and don’t lose any data

• TimelinesAI enables your team to send Mass Messaging to the custom lists of your contacts on Whatsapp. You can easily send marketing messages, updates, news, and upsell services to your customers.
• Create ChatGPT autoresponder for WhatsApp in minutes, Don't waste any more time manually responding to WhatsApp messages. Experience the convenience and efficiency of the ChatGPT Whatsapp autoresponder without coding skills.
• TimelinesAI enables your team to reply to regular and group chats.

Whatsapp Marketing Statistics that will make You consider Whatsapp and CRM integration

- WhatsApp operates in 180 countries and has the potential to connect with approximately 2.5 billion users globally

- Around 50 million companies worldwide (excluding China) utilize WhatsApp as a platform for marketing purposes.

- A significant 39% of users prefer to engage with businesses via WhatsApp for customer service inquiries, while 54% favor receiving marketing communications and order updates through the app.

- Personalization plays a crucial role, with 72% of consumers expressing their willingness to engage with WhatsApp marketing messages tailored to their preferences.

- Additionally, 85% of consumers express interest in receiving timely and proactive communications from brands via WhatsApp.

- Despite varying success rates, the average open rate for marketing communications on WhatsApp remains at approximately 17%.

- WhatsApp Business, catering specifically to business needs, boasts over 120 million daily active users and

- has witnessed over 32 million monthly downloads, demonstrating the growing trust companies place in the platform for their sales, marketing, and support endeavors.

‍

Drawbacks

• Depends on the expectations that You have.
• Would be great if WhatsApp calls could be integrated to show call histories including durations
• Sometimes can create deal duplicates

Our Verdict

9/10. It serves the purpose to get all the Whatsapp Interaction to the CRM.

Register a TimelinesAI profile. You'll get a 10-day free trial to test the service with your team and see how the experience feels.

‍

Who Can Benefit from Timelines?

Team across departments who want to convert and assist their customers, while ensuring that team continues to learn and provides the highest quality of interactions.

• Sales
• Customer support
• Customer success
• Recruitment
• Operations