JustCall

Intro

Connect with customers, automate workflows, and coach your teams – all from one intuitive platform across many channels: Call, SMS, SMS bots and Whatsapp.

Features

• Enjoy the convenience of making and receiving calls from your web browser, Chrome extension, or Mobile App.
• Automated Call distribution
• Whatsapp inbox
• SMS bots
• Send and Receive SMS
• Bulk SMS
• Maximum number of callers in queue: Unlimited
• Voicemail
• Smart call routing
• CRM integration

AI Features

• Conversation Intelligence
• SMS Copilot - Rephrasing and Tone analysis
• AI powered call scoring
• Real-time agent assist
• Call summary and action items

Benefits

• Achieve higher conversion rates by helping sellers with prompts to handle objections and close more deals. Agent assist feature can increase conversions 20-50%. How? Because You can…
• Process high-volume calls more efficiently, even during peak traffic periods with in-the-moment prompts.
• Call scoring is great for deal prioritization and sales coaching

• Advanced call scoring is truly impressive, as they allow You to Build personalized coaching plans. Reclaim countless hours of management

Drawbacks

• Justcall always beats competition like Aircall and Ringcentral for our clients. And with their AI capabilities we are confident this tool is here to stay and conquer. It’s hard to find any drawbacks.

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Our Verdict

‍10/10. The only platform You will need to excel at client communication while achieving productivity. 12+ hours saved weekly for each representative.

There are many ways Process Natives ensure that You truly save those hours with right Justcall configuration.

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Who Can Benefit from JustCall?

Team across departments who want to convert and assist their customers, while ensuring that team continues to learn and provides highest quality of interactions.

• Sales
• Customer support
• Customer success
• Recruitment
• Operations